Welcome to the City of Prattville's Online Citizen Helpdesk. This tool provides a convenient way for citizens to request City services and report problems. You can use the Citizen Helpdesk whenever you spot a problem, have a complaint or want to request a City service.
NOTE: Requests entered after hours will be received by City staff by 8:30 a.m. the next business day. Service requests submitted through the web site will be responded to as soon as possible.
To submit a service request, you will first need to create a personal profile. This will allow you to return to the website and check the status of your requests, and also allow you to enter future requests without having to re-enter your personal information. If you have already created a profile, you may log in by entering your username and password below. Otherwise, you can click the Create New Profile button to get started.
Create New Profile